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Last Updated: January 2025
Welcome to MemoirX.
MemoirX was founded on the belief that love, legacy, and meaningful wishes should never be reduced to transactions. These Terms of Service ("Terms") provide clarity and structure while preserving the heart of our mission.
These Terms govern your access to and use of the MemoirX website, client portal, and services operated by MemoirX, LLC, a Missouri limited liability company ("MemoirX," "we," "our," or "us").
By creating an account or using our services, you agree to these Terms.
MemoirX provides legacy messaging and coordinated delivery services, including but not limited to:
MemoirX facilitates meaningful personal deliveries but does not provide legal, financial, medical, or estate planning services.
There is no minimum age requirement to create a MemoirX account.
If a user is under 18 years of age:
MemoirX is not liable for unauthorized payment use by minors.
You are responsible for:
MemoirX is not responsible for delivery issues resulting from inaccurate or outdated information submitted by you.
MemoirX exists to honor meaningful wishes with compassion and integrity.
We proudly provide complimentary services to individuals who are terminally ill, and we are committed to ensuring that personal legacy messages are never withheld due to financial hardship.
If a client passes away before completing payment for certain services:
Possible solutions may include:
MemoirX does not operate as a lender or financial guarantor of third-party expenses. However, our priority remains honoring the client's intent in a sustainable and responsible manner.
Our goal is never to create financial pressure during moments of grief. We exist to serve meaningful wishes with integrity.
Clients may cancel services at any time through the website portal or by contacting us.
If an event or milestone passes (such as a birthday, Sweet 16, anniversary, or planned experience):
Refunds are handled in good faith and may be subject to third-party vendor policies where applicable.
Any initial one-time setup or onboarding fee is non-refundable. This fee covers:
Because these services are performed immediately upon account activation, the one-time setup fee cannot be refunded.
This structure allows MemoirX to responsibly manage administrative costs while continuing to operate with a compassion-first approach.
If a delivery is scheduled for a specific date — including posthumous deliveries — MemoirX guarantees that the item will be prepared and shipped in time to arrive by the selected date.
This guarantee applies provided that:
In the rare event of unforeseen circumstances beyond our control (such as carrier-wide disruptions or natural disasters), MemoirX will make reasonable and compassionate efforts to resolve the situation.
For posthumous deliveries, MemoirX may request reasonable confirmation before releasing stored content. This may include:
Formal probate documentation is not required.
If conflicting information is received, MemoirX reserves the right to delay delivery until clarification is obtained.
You retain ownership of all submitted content.
By submitting content, you grant MemoirX a limited license to:
Content solely for fulfilling your instructions.
You agree not to upload content that:
MemoirX reserves the right to refuse unlawful material.
MemoirX is not a law firm, estate planning provider, financial advisor, or trust administrator.
Our services are personal legacy expressions and do not replace wills, trusts, or other formal legal instruments.
Clients are encouraged to consult licensed professionals for legal or financial matters.
To the fullest extent permitted under Missouri law:
MemoirX shall not be liable for indirect, incidental, special, emotional, or consequential damages arising from:
Total liability for any claim shall not exceed the total amount paid by the client to MemoirX within the twelve (12) months preceding the claim.
MemoirX is not liable for delays or failures caused by events beyond reasonable control, including but not limited to:
You agree to indemnify and hold harmless MemoirX, LLC, its members, employees, and contractors from any claims, damages, or liabilities arising from:
Any dispute arising out of or relating to these Terms shall first be addressed through good-faith discussion.
If unresolved, disputes shall be resolved through binding arbitration in the State of Missouri.
You agree to waive:
Arbitration allows disputes to be handled privately and efficiently.
These Terms are governed by and construed in accordance with the laws of the State of Missouri.
MemoirX may update these Terms periodically. Continued use of the services after updates constitutes acceptance of the revised Terms.
If you have questions about these Terms of Service, please contact: