MemoirX | Preserve Love While Alive, Deliver Messages After Passing

Welcome to MemoirX. Your privacy is extremely important to us. This Privacy Policy explains how MemoirX ("we," "our," or "us") collects, uses, protects, and discloses information when you visit our website, use our client portal, or engage with our services.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

When you create an account, submit a form, or use our services, we may collect:

Full name
Email address
Phone number
Mailing address
Payment information (if applicable)
Names and contact details of designated recipients
Delivery instructions and scheduling preferences

B. Content You Provide

MemoirX is a legacy messaging service. We may store:

Written messages
Handwritten letter scans
Video or audio recordings
Delivery instructions
Event planning details
Uploaded files and attachments

This content is treated as private and confidential.

C. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Device type
Browser type
Pages visited
Date and time of access

This helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

Provide and manage your account
Schedule and deliver messages on your behalf
Coordinate planning services and special requests
Communicate with you regarding your account
Improve our website and services
Comply with legal obligations

We do not sell your personal information.

3. Payment Information

If you select a paid service or product, payment information is processed through secure third-party payment processors. MemoirX does not store full credit card numbers on our servers.

Planning services may be provided free of charge, but physical goods, travel arrangements, or third-party services may require payment directly to vendors.

4. Confidentiality of Legacy Content

We understand that the messages and materials stored within MemoirX may contain deeply personal information.

We:

Treat all stored messages as confidential
Limit access to authorized personnel only
Use secure systems to protect stored content
Do not access private messages unless required to fulfill delivery instructions or by legal obligation