Frequently Asked Questions

What is MemoirX?

Can I see the portal before signing up?

Can I see what my loved ones will experience?

What is the MemoirX Client Portal and what can you do with it?

What does it cost?

What is the Comfort Plan?

What is the Legacy Membership?

How does MemoirX guarantee delivery?

What happens when a client passes away?

What is Steady Light?

What is the Compassionate Access Program?

What type of information or instructions can I leave?

How will MemoirX be notified of my passing?

What does "Plan a Special Experience" mean?

What should I do once my MemoirX account is active?

What Are Memory Coded Messages?

Can I edit or update my messages after I create them?

Can I preview what my recipients will receive?

How do I add or remove a recipient?

Is there a limit to how many messages or items I can store?

What happens if a recipient cannot be located?

Can I schedule a delivery for a date 20 or more years from now?

What if a recipient passes away before I do?

Can the same item or message go to multiple people?

What happens to my account if MemoirX ever closes?

Is my data backed up?

Who has access to my stored content?

What happens to the client portal after I pass away?

What is the "Loved One Has Passed" toggle switch?

What can my loved ones see in the Loved Ones Portal?

What are the three visibility modes — Visible, Surprise, and Hidden?

How can my loved ones confirm milestone dates like weddings or first child?

Is the Loved Ones Portal feature optional?