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We Don't Rely on
One Backup.
When a father records a message for his daughter's wedding day — a day he may never see — that recording deserves more than a single copy on a single server. Here's exactly how MemoirX protects what matters most.
The MemoirX Promise
Every message you create is treated with the same care and respect as your most precious memories. Your words will be there exactly when they're needed most — nothing is ever lost.
We don't just say this. We built four independent layers of protection to back it up — because the people who trust us with their last words deserve nothing less than absolute certainty.
How We Protect Your Data
Four Independent Layers of Protection
Each layer operates independently. If one ever had an issue, the others remain fully intact. This is what "multiple backups" actually means in practice.
Amazon Web Services (AWS) — Primary Infrastructure
The same cloud trusted by NASA, Netflix, and the U.S. Government
Every file you upload — videos, voice recordings, photos, written messages — is stored on Amazon Web Services S3 through our infrastructure partner Supabase. AWS is the world's largest cloud provider, operating data centers across multiple geographic regions with 99.99% uptime guarantees, automatic redundancy, and military-grade physical security.
- Data replicated across multiple AWS availability zones automatically
- AES-256 encryption at rest — the same standard used by banks
- TLS 1.3 encryption in transit — every byte is protected in motion
- AWS SOC 2 Type II, ISO 27001, and FedRAMP certified infrastructure
Supabase — Managed Database with Continuous Backups
Enterprise-grade database with point-in-time recovery
Our database runs on Supabase, a PostgreSQL-based platform with automatic daily backups, point-in-time recovery, and real-time replication. Every message you write, every delivery date you set, every recipient you name — it's all backed up continuously. If anything ever went wrong, we can restore to any point in time.
- Automatic daily database snapshots retained for 30+ days
- Point-in-time recovery — we can restore to any moment
- Row-Level Security (RLS) — your data is only accessible to you
- Real-time replication ensures zero single points of failure
On-Demand Client Archives — You Own a Copy Too
Complete ZIP archives downloadable at any time
We believe you should never be dependent on any single company — including us. That's why we built a complete archive system that lets us download every client's entire collection at any time: messages, videos, photos, voice recordings, journals, vault files, and more — packaged into a single ZIP file. Your data is never held hostage.
- Full media archive downloads available on demand
- Includes messages, videos, photos, voice recordings, journals
- Manifest file documents every item in the archive
- Can be stored on any external drive, Google Drive, or Dropbox
Access Controls & Human Oversight
Not just technology — real people watching over your legacy
Technology alone isn't enough. Every MemoirX team member operates under strict access controls. Client content is only accessible to authorized personnel for the sole purpose of fulfilling your delivery instructions. We maintain audit logs of all administrative actions, and our team undergoes regular security training.
- Role-based access — team members only see what they need to
- Full audit log of every administrative action taken
- No third-party advertising access to your content — ever
- We never sell, rent, or share your personal information
How MemoirX Compares
What you get vs. what most services offer
| Feature | MemoirX | Typical Service |
|---|---|---|
| Enterprise cloud infrastructure (AWS) | ||
| AES-256 encryption at rest | ||
| Continuous database backups | ||
| Point-in-time data recovery | ||
| On-demand full data archive download | ||
| Row-Level Security per client | ||
| Zero data selling or advertising use | ||
| Human oversight with audit logs | ||
| GDPR & CCPA compliant | ||
| Multiple independent backup layers |
"What if something goes wrong?"
We've thought through every scenario. Here's what happens in each one.
A server goes down
AWS automatically routes traffic to a healthy availability zone within milliseconds. You and your recipients never notice. This is built into the infrastructure.
A database gets corrupted
Supabase's point-in-time recovery lets us restore to any moment in the past. We can roll back to the exact state before any issue occurred — no data lost.
MemoirX ever closes
Our protocol requires notifying all clients and providing complete data exports before any service ends. Your messages are never trapped. You always get your data back.
Common Questions
Questions We Get Asked
If you're researching us — good. You should. Here are honest answers.
Still have questions about how we protect your data?
We're a real team of real people. Call us, email us, or read our full privacy policy. We have nothing to hide — and everything to protect.